Privacy Policy

When you call us at +1 (281) 306-5744, fill out a form on our website, or book a service, we collect the details you give us. That usually includes your name, phone number, email address, and the service address in Houston where you need plumbing work.

We also collect information about the plumbing issue you're having, like a leaking water heater or a clogged drain, so our team can arrive prepared. If you pay by card, we collect payment information only to process the transaction.

Our website automatically collects some technical data, such as your IP address, browser type, and pages you visit. This helps us understand how people find us and improve our site.

We use your information to schedule your plumbing service, send a technician to your address, and follow up on the work we performed. For example, if you call about a broken pipe, we use your address and phone number to confirm the appointment and let you know when we're on the way.

We also use your contact details to send appointment reminders, service updates, and occasional offers that might help you maintain your plumbing system. You can opt out of marketing messages at any time.

Payment information is used only to charge you for the services you requested and to keep proper business records.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. For instance, cookies help us see which plumbing services people look at most, so we can make that information easier to find.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at +1 (281) 306-5744 to get help.

We use third-party analytics tools, like Google Analytics, to track website traffic and see how visitors use our site. These tools collect anonymous data such as the number of visitors, where they come from, and which pages they view.

We may also use third-party scheduling or payment processors to handle bookings and payments. These providers have their own privacy policies, and we encourage you to review them. We only share the information necessary for them to perform their services.

We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, and analytics companies. These partners are required to keep your information confidential.

We may also disclose your information if required by law, such as in response to a court order or to protect the safety and rights of Houston Plumbing, our customers, or others.

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. For example, we retain service records for a reasonable period so we can honor any warranty on parts or labor.

When your information is no longer needed, we securely delete or anonymize it.

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure servers, encryption for payment transactions, and limiting access to your data to employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is 100% secure, but we work hard to safeguard your information and review our practices regularly.

You have the right to ask us what personal information we hold about you, to request a copy, and to ask us to correct or delete it. You can also object to how we use your information or ask us to restrict certain processing.

To exercise any of these rights, just call us at +1 (281) 306-5744 or send an email to info@plumbinghouston.com. We'll respond promptly and help you however we can.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, please contact us so we can delete it.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new version on this page and update the effective date at the top.

We encourage you to review this page occasionally so you stay informed about how we protect your information.